Siebel is the most comprehensive Customer Relationship Management (CRM) solution in the world which helps organizations differentiate their businesses to achieve maximum growth. It provides a combination of transactional and analytical engagement features to manage all customer facing operations. Siebel provides 360 degree view of customers across Sales, Marketing and Customer Service operations.

Oracle provides Siebel in the following two versions, viz..

• Siebel CRM on Demand
• Siebel CRM on Premise

These versions address the investment needs of multiple types of organizations.

The solution is scalable and contains the following modules.

Siebel Sales Siebel Loyalty Management Sales Analytics Siebel Marketing Resource Management Siebel Collaboration Siebel Web Marketing Quote and Order Capture Siebel Contact Centre Mobile and Handheld Siebel Service Analytics Siebel E-Commerce Siebel Partner Analytics Siebel E-Support Siebel Partner Portal Siebel Dynamic Pricer Siebel Product & Catalogue Management Siebel  Email Marketing Siebel Quote and Order Life Cycle Management Siebel Event Management Siebel Help Desk Siebel Campaign/ Dialogue Management Siebel Field Service Siebel Partner Manager Siebel Deal Management Siebel Dynamic Catalogue Siebel Product & Pricing Analytics

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